I hate NorthWest Airlines. They have terrible customer service. They do not keep their passengers informed of changes that they have arbitrarily decided and their cargo agents are the worst.
This morning I called the clearing agent and they said NorthWest decided they were not going to ship my animals. They told me as long as my kennel picks the animals up, they will clear the animals. When I called NorthWest, Kimika (yes I am using names at this point cause I am sooo pissed), decided that she would ship the animals if she got confirmation from the clearing agent that they would clear the animals and the kennel would pick them up. I called the kennel and they said they would do whatever I needed them to do (they are waving the white flag of surrender as well). I hope NorthWest realizes with crappy service comes pissed off customers. This pissed off customer also has a blog. I hope I get a million hits on this post and I hope NW see it themselves.